Platform: RunOps AI Operating Platform for Specialty Retail

How it's built

Your data, connected once.

Every RunOps offering stands on the same foundation. What changes is what runs on top.

Core

The RunOps platform

Every capability below, ready on day one and kept current by us.

Flex

Your dedicated platform

Core plus custom analytics, compliance, security and integrations.

Build your own

Your tools, our pipeline

Plug in Claude, ChatGPT or your own model and build on top.

MCP Interface Every data source and capability exposed as secure, governed tools. The same interface powers RunOps and anything you build. Open standard

RunOps Pipeline Connects, normalizes and monitors every system you run. Maintained 24/7, so your data is always current. Included in all

Your data sources

Point of sale RICS, Lightspeed, Shopify Payments Global Payments Brands B2B ordering portals E-commerce Amazon, Shopify Inventory Finale Accounting QuickBooks, Bill.com Payroll ADP, Paychex And more

Capabilities

What runs on top.

Every screen below is the real product. Each capability is marked for what it is today.

Ordering & buying

The reorders write themselves.

From in-season fill-ins to pre-season futures, RunOps drafts the order from live sell-through, emails the right brand rep, and reconciles the invoice when it lands.

Fill-ins, futures & revisions Automated
One email per rep from your own inbox, drafted to your open-to-buy.
Reorder & transfer recommendations Built in
Clear dead stock, surface hidden gems and lift inventory turnover.
PO & invoice reconciliation Automated
POs sync from your POS; RunOps matches each to its invoice and receiving and flags the gaps.

RunOps fill-in and special orders with the reasoning behind each suggested quantity

Scheduling & workforce

Schedules that know the forecast.

Built against projected revenue, your labor budget and each associate's sales per hour. Then the team clocks in against it, on location.

AI schedule generation Built in
Your top sellers on your highest-traffic days, inside your labor target.
Clock in & out with geofencing Built in
GPS-verified punches that flag or block clock-ins from outside the store.
Payroll-ready reporting Built in
Labor %, sales per hour and scheduled-vs-actual hours, ready for your payroll run.

A RunOps generated weekly schedule with shifts across associates

Marketing & customers

Campaigns from real customers.

Every shopper becomes one customer record. RunOps segments by behavior and brand affinity, drafts the campaign, sends it from your own domain and ties it back to revenue.

One customer record & clienteling Built in
Lifetime spend, visits and brand affinity, synced from the POS with no double entry.
Lifecycle & predictive segments Built in
Champions, at-risk customers and brand loyalists, rebuilt nightly.
SMS, push & social channels Coming soon
Outbound beyond email, and publishing to social networks.

RunOps suggested campaigns drafted from inventory and customer signals

Floor performance

Coaching tied to the floor.

Real specialty-retail metrics for every associate, plus reviews graded against your own rubric, so feedback is grounded in what happened on the floor.

Retail KPIs per associate Built in
Sales per hour, units and dollars per transaction, and attach rates for insoles, socks and cross-sells.
Custom review rubrics Built in
Your own grading scale and categories, with shared and manager-private notes.
Trends against store goals Built in
Every metric plotted against the same targets that drive the schedule.

A RunOps associate scorecard with floor KPIs and a trend chart

Events & run club

Fun runs, no ticket skim.

Run club sign-ups, in-store events and fittings on the same platform that knows your customers, without a per-ticket fee on every registration.

Event & run club registration Built in
Public QR sign-up pages for fun runs and in-store events.
Appointment booking Built in
Gait analysis and fittings booked into the day, tied to the customer record.
Customer surveys Coming soon
Post-visit surveys that flow back into the customer record.

The RunOps customer-facing events calendar

Works with your AI

Just ask. Then let it act.

RunOps has a built-in MCP server, so Claude, ChatGPT or any AI assistant can work with your store data. It doesn't stop at answers: it places the reorder, sends fill orders to brand reps and moves stock between stores.

"What's my revenue today?" Real numbers, instantly
Place complete orders and reorders from the conversation
Send fill orders to reps and transfer stock between stores
Secure OAuth sign-in for any MCP client

ClaudeChatGPTYour custom AI

RunOps MCPConnected

Anything I should reorder?

RunOpsThree items need attention: your top seller has 3 left and sells 12 a week, a trending item is down to 5, and one SKU is out with 6 incoming. I'd order 2 to 3 weeks of supply on each.

Place it. Three weeks on all three.

RunOpsDone. Fill orders are emailed to both brand reps from your account, so replies land in your inbox.

RunOps on iPhone

The floor, in your pocket.

The same numbers you see on the platform, on the phone already in your apron. Built for the people who can't stop to open a laptop.

Live KPIs, a revenue pulse against last year and a weekly goal that tells you where you stand while there's still time to act.
Search any product by name, SKU, brand or UPC and answer "do you have these in a 10?" without leaving the customer.
Clock in and out, check hours, swap shifts and request time off.
Alerts reach the phone, so a stockout doesn't wait for someone to open the dashboard.

Download on the App Store Free with your RunOps account. iOS 15.1 or later.