Terms of Service
These Terms of Service ("Terms") govern your access to and use of the RunOps platform, including the web application at platform.runops.ai, the marketing site at runops.ai, and any related services we provide (collectively, the "Service"). By creating a RunOps account or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
The Service is provided by RunOps Inc, a Delaware corporation ("RunOps," "we," "us," or "our"). RunOps provides an inventory intelligence platform for specialty retail businesses.
1. Eligibility and Accounts
To use RunOps, you must be at least 18 years old and capable of entering into a legally binding agreement. By using the Service on behalf of a business, you represent that you have the authority to bind that business to these Terms.
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify us immediately at [email protected] if you suspect any unauthorized access to your account.
2. Description of Service
RunOps is a multi-tenant SaaS platform that provides inventory intelligence for specialty retail. Features include:
- Integration with point of sale (POS) systems to collect inventory data
- Inventory analytics, demand forecasting, and AI-generated recommendations
- Fill order generation grouped by brand and brand representative
- Optional automated email delivery of fill orders to brand representatives via your connected Google account
- Audit logging, reporting, and order tracking
Subject to these Terms and your timely payment of all applicable fees, RunOps grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service during your subscription term, solely for your internal business operations. This license is the entirety of your rights in the Service; all rights not expressly granted to you in these Terms are reserved by RunOps.
We may add, modify, or remove features at any time. We will provide reasonable notice for material changes that affect your use of the Service.
3. Subscription, Fees, and Billing
Access to RunOps is provided under a paid subscription. Pricing, billing frequency, and the scope of included features are described in your order form or in the pricing details displayed during signup. You agree to pay all fees on time.
Unless otherwise stated in your order form, fees are non-refundable. We may change pricing for new subscription terms with at least 30 days' notice. If you do not agree to a price change, you may cancel before the change takes effect.
4. Your Responsibilities
You agree to:
- Provide accurate, current, and complete information when creating your account and configuring the Service
- Use the Service only for lawful business purposes
- Comply with all applicable laws, including data protection, privacy, and anti-spam laws (such as the CAN-SPAM Act in the United States)
- Maintain the security of any credentials, API tokens, or authentication tokens you provide to RunOps
- Notify us promptly of any security incident or unauthorized use
- Be responsible for the actions of all users you invite to your tenant
You agree NOT to:
- Reverse engineer, decompile, or disassemble any part of the Service
- Attempt to gain unauthorized access to any other tenant's data or to RunOps's infrastructure
- Use the Service to send unsolicited bulk email or otherwise violate anti-spam laws
- Use the Service to transmit malware, harmful code, or content that infringes the rights of others
- Resell, sublicense, or otherwise commercially exploit the Service without our written consent
- Use the Service in any manner that could damage, disable, overburden, or impair our systems
5. Brand Representative Communications
RunOps allows you to send fill order emails to brand representatives you configure in the application. You are solely responsible for ensuring that you have the necessary authorization to communicate with each recipient and that your use of the Service complies with all applicable anti-spam and electronic communication laws.
When you connect your Google account to RunOps and click "Send Orders," you are authorizing RunOps to send the email content you have approved through your Google account on your behalf. The emails are sent from your email address. You retain ownership of the email content and the resulting communications. RunOps acts solely as a technical intermediary that delivers the emails you have approved.
You agree that RunOps is not responsible for the response, accuracy, or fulfillment of any orders or communications between you and your brand representatives.
6. AI-Generated Recommendations
RunOps uses large language models and statistical analysis to generate inventory recommendations, demand forecasts, fill order suggestions, and other AI-generated content (collectively, "Recommendations"). Recommendations are provided as decision support, not as authoritative advice.
You acknowledge that:
- Recommendations may contain errors, omissions, or inaccuracies
- Recommendations are based on data available to the Service at the time of generation and may not reflect current conditions
- You are solely responsible for reviewing Recommendations before acting on them
- RunOps is not liable for business decisions you make based on Recommendations
Subject to these Terms, RunOps grants you a non-exclusive, non-transferable license to use the Recommendations delivered to your account for your internal business purposes during your subscription term. Recommendations are not Customer Data. RunOps and its licensors retain all right, title, and interest in the models, algorithms, prompts, methodologies, software, and systems used to generate Recommendations, including all improvements, refinements, and derived know-how, whether or not developed using Customer Data.
7. Your Data
You retain all right, title, and interest in the data you provide to RunOps, including inventory data, business information, and any data collected from your connected POS systems ("Customer Data").
You grant RunOps a non-exclusive, worldwide, royalty-free license to access, use, store, reproduce, modify, process, transmit, display, and create derivative works of Customer Data as necessary to provide, maintain, secure, support, and improve the Service, including through the service providers described in our Privacy Policy. We will not use your Customer Data for any other purpose without your consent, except as described in this section.
Notwithstanding the foregoing, RunOps owns all right, title, and interest in (a) data derived from Customer Data or from use of the Service that has been aggregated, anonymized, or de-identified such that it does not identify you or any individual, including any insights, statistics, models, and benchmarks generated from such data, and (b) all usage data, telemetry, log data, and technical metadata generated by the operation of the Service. RunOps may use, retain, and disclose such data for any lawful business purpose, including operating, securing, benchmarking, improving, and marketing the Service, during and after the term of these Terms.
Our handling of personal information is described in our Privacy Policy.
8. Intellectual Property
RunOps and its licensors retain all right, title, and interest in the Service, including all software, designs, trademarks, logos, and documentation. Nothing in these Terms grants you any right or license to use any RunOps trademark, trade name, or logo without our prior written consent.
If you provide feedback, suggestions, or ideas about the Service, you grant us a perpetual, irrevocable, royalty-free license to use that feedback for any purpose without obligation to you.
9. Confidentiality
Each party agrees to protect the other party's confidential information with the same degree of care it uses to protect its own confidential information, and in no event less than reasonable care. RunOps treats all Customer Data as confidential and applies tenant isolation, encryption, and access controls as described in our Privacy Policy.
10. Service Availability
We strive to keep RunOps available and reliable, but we do not guarantee uninterrupted access. The Service may be temporarily unavailable due to maintenance, updates, or factors beyond our control. We are not liable for any downtime, data loss, or business impact resulting from Service unavailability except where required by applicable law.
11. Disclaimers
The Service is provided "as is" and "as available" without warranty of any kind, express or implied. To the maximum extent permitted by law, RunOps disclaims all warranties, including merchantability, fitness for a particular purpose, non-infringement, and any warranty arising from course of dealing or usage of trade.
RunOps does not warrant that the Service will be uninterrupted, error-free, secure, or free of harmful components, or that any errors will be corrected. RunOps does not warrant the accuracy, completeness, or reliability of any AI-generated Recommendations or third-party data.
12. Limitation of Liability
To the maximum extent permitted by law, in no event will RunOps, its officers, directors, employees, or agents be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, or business opportunities, arising out of or related to your use of the Service, regardless of the theory of liability and whether or not RunOps has been advised of the possibility of such damages.
RunOps's total aggregate liability for any claim arising out of or related to these Terms or the Service will not exceed the amount you paid to RunOps in the 12 months preceding the event giving rise to the claim.
13. Indemnification
You agree to indemnify, defend, and hold harmless RunOps and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to:
- Your use of the Service
- Your violation of these Terms
- Your violation of any applicable law or the rights of any third party
- The content of any emails you send through the Service, including fill order communications to brand representatives
14. Termination
You may cancel your account at any time by contacting us at [email protected] or by using the account deletion option in the Service. We may suspend or terminate your access to the Service if you breach these Terms, fail to pay fees, or use the Service in a manner that exposes RunOps or other users to harm or legal risk.
Upon termination, your right to access the Service immediately ends. We will retain or delete your data in accordance with our Privacy Policy and applicable law. Sections that by their nature should survive termination (including sections 6, 7, 8, 11, 12, 13, and 16) will survive.
15. Changes to These Terms
We may update these Terms from time to time. If we make material changes, we will notify you by email or through the Service before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Service.
16. Governing Law and Disputes
These Terms are governed by the laws of the State of South Carolina, without regard to its conflict of law principles. Any dispute arising out of or related to these Terms or the Service will be resolved in the state or federal courts located in Richland County, South Carolina, and you consent to the personal jurisdiction of those courts.
17. Miscellaneous
These Terms, together with the Privacy Policy and any order form or written agreement between you and RunOps, constitute the entire agreement between you and RunOps regarding the Service. If any provision of these Terms is held to be unenforceable, the remaining provisions will remain in full force. Our failure to enforce any right or provision is not a waiver of that right or provision. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
18. Contact
If you have questions about these Terms, contact us at:
RunOps Inc
1632 Lost Creek Dr
Columbia, SC 29212
United States
Phone: (803) 397-3612
Email: [email protected]